Designing and Facilitating Training covers key areas that trainers should consider when designing and delivering training. Kylie Bell talks with Eve Ash about moving from workplace needs to designing training that both develops skills and solves problems. The first step is determining whether a company is experiencing a training need or a leadership issue. They cover success factors like ensuring the leadership is onboard first. Training should be customized around goals and outcomes, an organization’s available time, a high degree of interactivity and tapping into people’s emotions. For the training to succeed, there must be change; this is ascertained in the post-training feedback and evaluation.

• Identify whether a company is experiencing a training need or a leadership issue
• Create a successful training program by having leaders on board
• Determine training objectives and outcomes
• Design a training program with a high degree of interactivity and different forms of engagement
• Plan for feedback and evaluation
• Measure the training’s effectiveness by before and after measures

• Trainers

• DVD
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• English

• Interview