Ever-increasing complexity in the workplace means that effective communication skills are more important than ever. Peter Quarry outlines to Eve Ash the four key communication skills needed for survival: lean communication (getting straight to the point), connecting with others (social skills), adaptability (learning to read and relate to different types of people) and using texting and social media in an appropriate, professional way (understanding the importance of sensitive, respectful and polite messaging).

• Explore the key communication skills everyone needs at work
• Discover how to to connect with others
• Practice adaptable communication
• Know how to use texting and using social media professionally

• Personal Use
• All staff

• DVD
• Stream

• English

• Interview