Video  Finder
TelephoneSkillsSlimBanner.jpg
EXPLAINING: List of resources
Title & Format Description
Single Pixel White
Teaching Greetings
Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
Single Pixel White
Damage Control
In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
Single Pixel White
Presenting with Impact
Ideal for group training and self-development. With excellent workbook and handouts. A panel of sales experts hoste...
Single Pixel White
Communicating Clearly
from the series: Hotlines Series
Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. ...
Single Pixel White
Controlling Call Time
from the series: Hotlines Series
Staff in call centres need to be able to control call time and manage talkative callers politely. ...
Single Pixel White
Satisfying Customers
from the series: Hotlines Series
Call centre professionals have to be knowledgeable about their products and services so they can offer advice and alte...
Single Pixel White
Conveying Information
Whether conveying information, giving instructions, coaching or selling, the ability to convey information in...
Single Pixel White
Explaining Clearly
from the series: People Skills Series
Whether conveying information, giving instructions, coaching or selling, the ability to explain clearly is a core comm...
Single Pixel White