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BUILDING RAPPORT: List of resources
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Insights and Strategies Series
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Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Service
from the series:
Switch On Series
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Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
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Switch On Series
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The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Getting Motivated
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An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min...
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Success at Work: 02 Communicate Effectively
from the series:
Success at Work Series
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Project positively, listen and respect others and be clear and engaging.
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Teaching Greetings
from the series:
Cutting Edge Communication Comedy Series 1-80
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Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
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Passion for Service Excellence
from the series:
Workplace Excellence Series
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See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
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Presenting with Impact
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development. With excellent workbook and handouts.
A panel of sales experts hoste...
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The Phone as a Friend
from the series:
Sales and Service Masterclass Series
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Ideal for group training and self-development..with excellent workbook and handouts.
Psychologist Peter Quarry and a ...
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Overcoming Personal Barriers to Diversity
from the series:
Take Away Training Series
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Just about every organisation is interested in diversity and has introduced policies and programs that support diversi...
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6 Ways To Build Rapport
from the series:
Take Away Training Series
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Learn useful ways for creating a bond and connection - regardless of whether you are in sales, service or any other ro...
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The Power of Empathy
from the series:
Take Away Training Series
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Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio...
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Building Relationships
from the series:
Hotlines Series
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Call centre operators are often the first and most important point of contact with the customer.
They need to have...
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Communicating Clearly
from the series:
Hotlines Series
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Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding.
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Conveying a Professional Image
from the series:
Hotlines Series
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People in call centres are the window into their organisation. They need to present a professional image over the phon...
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Listening
from the series:
Take Away Training Series
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Find out common listening mistakes and how to really hear what people are saying.
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Listening & Understanding
from the series:
Communication Essentials Series
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Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize ...
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Effective Listening
from the series:
People Skills Series
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Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo...
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Staff Can Do Too
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Teach frontline staff to meet customers' needs with the CAN DO formula.
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