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Listening & Understanding
This title is part of the
Communication Essentials Series
Synopsis
Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize and check, listen for the common thread and explore feelings.
Listening is one of the most important, yet most under-practised and least-often-used skills in human behaviour. Researchers claim that 75% of oral communication is ignored, misunderstood or soon forgotten. Good communication is a critical element in an efficient, productive workplace.
This program teaches employees the five secrets for developing effective listening and understanding skills: show interest, focus on key issues, summarise and check for understanding, listen for common threads and explore and respond to feelings.
Key Learning Points
- Avoid five traps that interfere with effective listening and understanding
- Implement five techniques to improve listening and understanding skills
- Ensure communication is fully understood by others
- Respond to the feelings of others
- Avoid sending mixed messages
Learning Outcomes
- Be able to describe five traps to effective listening and understanding
- Be able to describe five skills to enhance effective listening and understanding
Package Description
DVD with PDF workbook on disc. Includes activities and to-dos.
Recommended Audiences
- Managers
- All staff
Distributed in the following format(s)
- DVD
Available in the following language(s)
- English
Media Type
Video Recording
Presentation Style
- Drama
STOCK CODE
CE01
ISBN
9781921635960
Published
Melbourne
Filming location
USA
Release year
1997
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions
