Video  Finder
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PROFESSIONAL IMAGE: List of resources
Title & Format Description
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Insights and Strategies Series
Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Service
from the series: Switch On Series
Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
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Getting Motivated
An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive min...
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Teaching Greetings
Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
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Damage Control
In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
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Ethical Behaviour
from the series: Q&A Series
What is ethical behaviour and does it really matter in today's workplace? Can unethical behaviour actually affect...
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Passion for Service Excellence
See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
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Talking Up Your Business
Peter Quarry interviews Carolyn Stafford, Director, connectmarket.com.au Peter Quarry and Carolyn Stafford, author of ...
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Sales & Service Turn-Offs
Identify the ten core principles of excellent service and what typically turns customers off. ...
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Communicating Clearly
from the series: Hotlines Series
Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. ...
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Conveying a Professional Image
from the series: Hotlines Series
People in call centres are the window into their organisation. They need to present a professional image over the phon...
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Conveying Information
Whether conveying information, giving instructions, coaching or selling, the ability to convey information in...
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The Spirit of Service
Learn behaviours that internal and external customers love, so you deliver excellent service. ...
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Explaining Clearly
from the series: People Skills Series
Whether conveying information, giving instructions, coaching or selling, the ability to explain clearly is a core comm...
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