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QUALITY SERVICE: List of resources
Title & Format Description
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Insights and Strategies Series
Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Caring
from the series: Switch On Series
Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi...
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Switch On - Service
from the series: Switch On Series
Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
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Enhancing Service
Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ...
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Resolving Conflict
A great program on essential skills for preventing and resolving conflict with best outcomes. ...
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Damage Control
In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
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Innovation & Continuous Improvement
Inspire everyone to be creative, offer suggestions and make improvements. Identify opportunities to improve and teach...
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Managing Multiple Sites
Eve Ash interviews Suzanne Dvorak, CEO, Marie Stopes International. A major challenge for any growing organisation with...
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Passion for Service Excellence
See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
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Leadership for Quality Service
In this video, hear from a former Disney executive about how leadership can ensure that high quality customer service ...
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The Vision for Change
This video features Psychologist Peter Quarry and shows how a vision can power the change process. It covers seven steps...
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