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TELEPHONE SKILLS: List of resources
Title & Format Price Description
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Switch On - Service
from the series: Switch On Series
USD $275.00   SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide...
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Switch On Series
USD $935.00 The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinkin...
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02: Communicate Effectively
USD $275.00 Project positively, listen and respect others and be clear and engaging. ...
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03: Be Confident and Assertive
USD $275.00 Speak with confidence, overcome personal blocks and be assertive. ...
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04. Asking Questions
USD $275.00 Learn to ask for information, recognize rhetorical questions and use closed, open and statement questions to get quali...
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Enhancing Service
USD $275.00 Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ...
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The Phone as a Friend
USD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
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10 Essential Reception Skills
USD $275.00 Learn the ten top reception skills, including professional presentation, dealing with multiple demands and visitors. ...
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Dealing with Abusive & Threatening Calls
USD $275.00 Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally. ...
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Controlling Call Time
from the series: Hotlines Series
USD $275.00 Staff in call centres need to be able to control call time and manage talkative callers politely. ...
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Hotlines Series
USD $1,980.00 Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It i...
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