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Management Mastery Checklist
This title is part of the Take Away Training Series
Duration: 14 minutes
Synopsis
Discover what staff say about their managers and how you rate on an eight point checklist. Improve your rating.
Key Learning Points

1. Lead by example

  • Be a role model
  • Lend a hand - step in
  • Same rules for yourself as for team
  • Manager in customer service role with team
  • Be exemplary at own work

2. Build trust

  • Be consistent, not moody
  • Keep promises
  • Treat appointments for team members same as external
  • Stick by your word
  • Admit mistakes
  • Admit what you don't know
  • Be fair

3. Inspire and motivate

  • Be enthusiastic yourself
  • Be optimistic, positive
  • Give praise and encouragement regularly

4. Communicate effectively

  • Explain tasks and roles clearly - check understanding
  • Use appropriate method - spoken, written...
  • Ask for feedback on specific issues
  • Don't over-talk - cluster or group your information

5. Develop the team

  • Be there!
  • Understand skills needed
  • Identify gaps
  • Be a coach, mentor
  • Individual development

6. Be supportive

  • Understand concerns
  • Show empathy
  • Be flexible, creative in supporting through a specific problem
  • Support the most desired management characteristic according to surveys

7. Create a feedback culture

  • Encourage open, honest feedback
  • Ask for/welcome feedback yourself
  • Be non-defensive
  • Regular feedback
  • Time for each person

8. Focus on results

  • Don't do other behaviours, then miss this critical one!
  • Maintain focus on goals and how they can be achieved
Package Description
DVD
Recommended Audiences
  • Managers
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Interview
STOCK CODE
TAT57
ISBN
9781921909689
Published
Melbourne
Filming location
Australia
Release year
2001
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions