Video  Finder
10 Essential Reception Skills
This title is part of the Take Away Training Series
Duration: 14 minutes
Synopsis

Learn the ten top reception skills, including professional presentation, dealing with multiple demands and visitors.

Key Learning Points

1. Personal presentation

  • Personal appearance - appropriate attire
  • Physical behaviour - what is the receptionist doing?

2. Display your name

  • Presents professional image - on counter or desk

3. Clean and organised workspace

  • First impression of the organisation
  • Message if unattended
  • Confidentiality
  • Information available quickly

4. Professional greeting

  • Immediate acknowledgement
  • Eye contact, smile
  • Note visitor's name

5. Acknowledge multiple visitors

  • Nod, smile
  • Briefly interrupt conversation with other customer, visitor

6. Respect everybody

  • Clients, senior managers, staff, suppliers
  • Putting everyone first

7. Good communicator

  • Speak clearly, warmly
  • Active listening - eye contact and summarise

8. Willingness to help

  • Service role
  • Take responsibility
  • Positive attitude

9. Manage waiting period

  • Ensure suitable reading material available
  • Offer water, coffee
  • Check with person required and keep visitor informed

10. Avoid pet hates

  • Personal phone calls
  • Putting down the organisation, its products, people, systems, services
  • Indifference to people waiting
Package Description
DVD
Recommended Audiences
  • Telephone Staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Interview
STOCK CODE
TAT48
ISBN
9781925287318
Published
Melbourne
Filming location
Australia
Release year
2001
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions