Handling Difficult People
This title is part of the
People Skills Series
Synopsis
Learn practical skills to deal with the know-all, the aggressive person, the joker, the complainer and the dodger.
Key Learning Points
- Take aside
- Stay in control
- Reward what you want
- Do not take it personally
- Push for commitment
Learning Outcomes
- Be able to describe five different types of difficult people
- Be able to demonstrate in a role-play, effective methods for dealing with difficult people
- Have received feedback on how well they deal with a difficult person
Package Description
DVD and PDF workbook on disc
Recommended Audiences
- All staff
Distributed in the following format(s)
- DVD
Available in the following language(s)
- English
Media Type
Video Recording
Presentation Style
- Drama
STOCK CODE
PSKILLS18
ISBN
9781875645466
Published
Melbourne
Filming location
Australia
Release year
1993
Remastered year
2007
Copyright owner
ClickView
Publisher
Seven Dimensions