Video  Finder
Conveying a Professional Image
This title is part of the Hotlines Series
Duration: 12 minutes
Synopsis
People in call centres are the window into their organisation. They need to present a professional image over the phone.
This program covers the importance of speaking well, welcoming customers and using effective protocols for putting people on hold and transferring calls.
Key Learning Points
  • Speak clearly
  • Avoid jargon and slang
  • Greet warmly
  • Ask permission to hold
  • Respect customers on hold
  • Explain transfers
  • Offer more service
Package Description
DVD with 8 page section in workbook including quizzes and to-dos.
Recommended Audiences
  • Telephone Staff
  • Service Staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
STOCK CODE
HL02
ISBN
9780980353235
Published
Melbourne
Filming location
Australia
Release year
2000
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions