Welcome feedback without defensiveness and continually improve.
Dion hears some tough feedback from Carol who explains why she would not hire him. It’s important for everyone to welcome feedback – both positive and critical feedback, but Sam gets defensive when Michael offers feedback on his latest policy document. Dion is taken aside by Marcus to discuss his behavior and Marcus encourages to perform better. Dion deals with the setback well, an opportunity to learn from mistakes. Tammy seeks advice on how to give Sanjay feedback. Marcus leads a session on how to give and receive constructive feedback. Dion and Carlos give each other feedback and Casey gets feedback from Tammy. Everyone learns to appreciate feedback.
Viewers can learn specific feedback skills for continuous improvement at work:
• Welcome feedback
• Be open
• Learn from mistakes
• Ask for advice
• Practice feedback skills
Don’t be negative
INSTEAD Welcome feedback
Don’t be defensive
INSTEAD Be open
Don’t ignore feedback
INSTEAD Learn from mistakes
Don’t struggle
INSTEAD Ask for advice
Don’t be thoughtless
INSTEAD Practice feedback skills
Video, PDF of Leader's Guide with activities, scripts, discussion questions, Certificates and PowerPoint Slides.
Can be used by students at schools and universities preparing to enter the workforce, or new recruits and interns or anyone wanting to polish their employability skills.
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