Project positively, listen and respect others and be clear and engaging.
Dion thinks it’s fine to interrupt a discussion with Serena by taking a call. Tatiana rolls her eyes, sighs and is not attentive. Carol complains that the interns speak in text talk. The interns have something in common: inadequate communication skills. They are told the importance of positive body language – good eye contact and smiling, and listening and showing respect. Alex patiently coaches Dion to deal with an anxious customer on the phone, while Tatiana is told how to productively raise questions in meetings.
Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.
Viewers can learn the importance of communicating effectively at work and specific strategies for improvement:
• Show positive body language
• Listen and respect others
• Communicate professionally
• Impress on the phone
• Present and engage positively
Don’t be uninterested
INSTEAD Show positive body language
Don’t interrupt
INSTEAD Listen and respect others
Don’t be too cool
INSTEAD Communicate professionally
Don’t sound stupid
INSTEAD Impress on the phone
Don’t be ho-hum
INSTEAD Present and engage positively
Video, PDF of Leader's Guide with activities, scripts, discussion questions, Certificates and PowerPoint Slides.
Can be used by students at schools and universities preparing to enter the workforce, or new recruits and interns or anyone wanting to polish their employability skills.
- Youth workers
- Personal Use
- Community
- University students
- All staff
- Youth
- DVD
- Stream
- English
- Drama
- Comedy