10 Essential Interviewing Skills
This title is part of the
Take Away Training Series
Synopsis
Establish facts and make quality judgements for recruitment, accident investigation or market research interviews.
Key Learning Points
1. Prepare logistics
- Suitable time and place
- All documents (selection criteria, research questions)
- Source and confirm interviewees
2. Determine structure and questions
- Open vs. closed
- Inappropriate questions (leading, multifaceted, rambling, self-answered)
- Compliance with relevant legislation
- Behavioural questions
3. Build rapport
- Body language
- Greeting
- Small talk (caution in recruitment)
4. Outline structure and process
- Explain structure, purpose and expected length
- Time for interviewee's own questions
- Gain agreement to proceed
5. Encourage participation
- Use of silence - give the person space, time to think 80/20 rule
6. Establish facts
- Seek specifics
- Explore inconsistencies
- Discreet note-taking
7. Control the interview
- Time management - cover all questions
- Manage sidetracks
- Ensure all goals are met
8. Active listening
- Summarise and 'playback'
- Helps check your comprehension
- Helps keep the interview on track, on time
9. Make judgements
- Suspend first impressions
- Use all the interview information
- Avoid personal bias
- Gather additional information
10. Wrap up
- Explain what will happen next (keep promises)
- Offer feedback
- Thank person
Package Description
DVD
Recommended Audiences
- Managers
- All staff
Distributed in the following format(s)
- DVD
Available in the following language(s)
- English
Media Type
Video Recording
Presentation Style
- Interview
STOCK CODE
TAT62
ISBN
9781925287844
Published
Melbourne
Filming location
Australia
Release year
2001
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions