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Diffusing Anger
Duration: 9 Minutes
USD $275.00
Diffusing Anger
Synopsis

Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills the role-play escalates into an embarrassing situation.

Marcus commences a training session on dealing with anger in the workplace and introduces Serena as an expert in anger. Many comment on what makes them angry at work, and Carol is of course angry with Serena. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across. He asks Steve and Sanjay to role-play an angry exchange which actually escalates rather than either of them dealing with their anger. Casey feels very empowered by the toy. Serena makes it clear that the kangaroo is a metaphor while Carol aggressively flicks the toy in her face.  Serena talks about the importance of being able to express the feeling of anger without acting out the anger. When Michael and Sam are asked to demonstrate their anger management skills the role-play escalates into an embarrassing situation. Serena tries to get them to express anger about the situation without the emotion of being angry. Marcus feels the meeting has been a great success.

Key Learning Points

"It’s easy to escalate anger. It’s a skill to dissipate anger and remain calm"

MANAGE ANGER EFFECTIVELY

Don't bottle up anger
INSTEAD: Calmly explain how you feel

Don’t react to anger with anger
INSTEAD: Rise above and stay rational

Don’t get stuck on emotions
INSTEAD: Be empathic and move forward

Don’t walk away without resolution
INSTEAD: Find common ground and resolve
 

WARNING - These videos are designed to provoke discussion and response. They are contemporary, fast paced, short, character driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, reacting to the behaviors on screen, we can use these strong feelings and thoughts to develop a clearer shared view of how we want to behave, how we manage these situations, and how we want our team to behave and respond.

Psychological Rationale to Learning The producer, psychologist Eve Ash, has created this specific comedy approach to engage learners who are a media saturated generation that increasingly report being uninspired, unchallenged and bored by traditional or outdated training videos. Eve wanted to create a series that people want to see more of, want to discuss and then refer to when similar occasions arise at work- but with shared insight.

Whilst some people find them insensitive or outrageous, the vast majority of viewers and users have found them refreshing, stimulating and great for getting energy and enthusiasm back into learning. They can of course be coupled them with other programs like the SWITCH ON series, or WORKPLACE EXCELLENCE.

Recommended Audiences
  • All staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Comedy
  • Drama
STOCK CODE
CEC29
ISBN
9781921910326
Published
Melbourne, Australia
Filming location
Los Angeles, USA
Release year
2012
Copyright owner
Seven Dimensions
Publisher
Seven Dimensions