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Explaining Skillfully
Duration: 9 Minutes
AUD $275.00

The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring their messages are understood one to one or in groups.

Four steps are used to demonstrate effective communication skills when explaining.

Step 1: Positively engage the listener.
Carol loses patience when explaining basic concepts to Carlos and Tammy, so delegates to Sam who is calm and engaging.

Step 2: How to be clear and structured with your communication.
Serena explains this through structuring your message with a definitive beginning middle and end. 

Step 3: Maintain interest.
Alex is able to demonstrate through the use of a phone App how you can maintain people’s interest by using visual and technological aids.

Step 4: Be patient and ensure understanding.
Sam demonstrates patience and understanding; ensuring information is understood through repetition and clarification. 

Key Learning Points

"When an explanation is not understood. The explainer needs to improve"


Don’t be intolerant
INSTEAD: Positively engage the listener

Don’t ramble
INSTEAD: Be clear and structured

Don’t be dull and boring
INSTEAD: Maintain interest

Don’t assume they understand
INSTEAD: Ensure understanding

WARNING - These videos are designed to provoke discussion and response. They are contemporary, fast paced, short, character driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, reacting to the behaviors on screen, we can use these strong feelings and thoughts to develop a clearer shared view of how we want to behave, how we manage these situations, and how we want our team to behave and respond.

Psychological Rationale to Learning The producer, psychologist Eve Ash, has created this specific comedy approach to engage learners who are a media saturated generation that increasingly report being uninspired, unchallenged and bored by traditional or outdated training videos. Eve wanted to create a series that people want to see more of, want to discuss and then refer to when similar occasions arise at work- but with shared insight.

Whilst some people find them insensitive or outrageous, the vast majority of viewers and users have found them refreshing, stimulating and great for getting energy and enthusiasm back into learning. They can of course be coupled them with other programs like the SWITCH ON series, or WORKPLACE EXCELLENCE.

Recommended Audiences
  • All staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
  • Comedy
Melbourne, Australia
Filming location
Los Angeles, USA
Release year
Copyright owner
Seven Dimensions
Seven Dimensions