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Teaching Greetings
Duration: 7 Minutes
USD $275.00
Teaching Greetings
Synopsis

Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates the task to Alex who patiently teaches Carlos how to introduce himself, how to address and greet visitors, and ways to build rapport and make people feel comfortable. She is an encouraging coach and helps him understand his role.

Carol starts by criticizing the way Carlos had difficulties with names and titles. Alex explains to Carlos how to address people using either their title and last name or their first name, but not a combination of their title and first name.  Alex also explains to Carlos the differences between greeting people on the telephone and greeting them in person. Carol criticizes Carlos when he tries to deal with someone who is very angry, her criticism largely being about his pronunciation. Alex patiently teaches Carlos how to make people feel comfortable and is very encouraging while Carol continues to be critical of his abilities in a demeaning way.  Alex also helps Carlos better understand his role and what behavior is expected at the front desk.

Key Learning Points

"An everyday greeting is usually taken for granted. Yet judgments are often made from those first words"

THE ART OF GREETINGS

Don’t assume greetings are easy
INSTEAD: See the benefit of coaching\

Don’t forget names and titles
INSTEAD: Greet people professionally

Don’t assume small talk is small value
INSTEAD: Develop the skills to build rapport

Don’t expect immediate perfection
INSTEAD: Celebrate each step forward
 

WARNING - These videos are designed to provoke discussion and response. They are contemporary, fast paced, short, character driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, reacting to the behaviors on screen, we can use these strong feelings and thoughts to develop a clearer shared view of how we want to behave, how we manage these situations, and how we want our team to behave and respond.

Psychological Rationale to Learning The producer, psychologist Eve Ash, has created this specific comedy approach to engage learners who are a media saturated generation that increasingly report being uninspired, unchallenged and bored by traditional or outdated training videos. Eve wanted to create a series that people want to see more of, want to discuss and then refer to when similar occasions arise at work- but with shared insight.

Whilst some people find them insensitive or outrageous, the vast majority of viewers and users have found them refreshing, stimulating and great for getting energy and enthusiasm back into learning. They can of course be coupled them with other programs like the SWITCH ON series, or WORKPLACE EXCELLENCE.

Recommended Audiences
  • English/ESL learners
  • All staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
  • Comedy
STOCK CODE
CEC20
ISBN
9781921910234
Published
Melbourne, Australia
Filming location
Los Angeles, USA
Release year
2012
Copyright owner
Seven Dimensions
Publisher
Seven Dimensions