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Video  Finder
Overcoming Negative Behaviors
This title is part of the Communication Essentials Series
Duration: 18 minutes
AUD $495.00
Synopsis

Dealing with negative and difficult people is one of the most stressful tasks in today's workplace.

Learn practical skills for dealing with resistance, complaints, disruptions, demands and aggression.

Unfortunately, life is full of difficult situations and very often these involve dealing with the negative behaviour of others in the workplace.

This video program teaches practical actions for dealing with resistance, complaints, disruptions, demands and aggression from individuals with whom you must get along in order to get things done.

Key Learning Points
  • Identify five types of negative behaviour, and their causes, in others
  • Implement practical strategies for overcoming negative behaviours
  • Give feedback, uncover hidden needs, reward positive behaviour and push for personal commitment
  • Minimise stress levels when dealing with negative behaviour
Learning Outcomes
  • Be able to describe five different types of negative behavior
  • Be able to describe a number of practical strategies for overcoming these negative behaviors
Package Description
DVD with PDF workbook on disc. Includes activities and to-dos.
Recommended Audiences
  • All staff
  • Managers
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
STOCK CODE
CE04
ISBN
9781921635991
Published
Melbourne
Filming location
USA
Release year
1997
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions