Learning from Mistakes
This title is part of the
Take Away Training Series
Synopsis
Discover a simple three-step process for learning from mistakes and how to embed it into the culture of your organisation.
Key Learning Points
Step 1. Reflect and analyse
- Understand what happened
- Communicate positive intent - non-accusatory, focus is learning
- Collect information - seek additional feedback
- Avoid defensiveness - 'blame culture'
- Recognise opportunity
Step 2. Identify learning statement
- The specifics of what we can learn from this mistake
- Applications of learning statements:
deals with people;
deals with organisation;
deals with structure;
deals with technology;
deals with behaviour - Useful learning statements cover who, what, when, how and why
Step 3. Apply new learning
- Identify future situations
- Set the right example - senior managers admit mistakes, model appropriate behaviours
- Provide adequate training
- Integrate into systems and procedures - build review
- Sessions into meetings, projects
Package Description
DVD
Recommended Audiences
- All staff
- Managers
Distributed in the following format(s)
- DVD
Available in the following language(s)
- English
Media Type
Video Recording
Presentation Style
- Interview
STOCK CODE
TAT53
ISBN
9781921909634
Published
Melbourne
Filming location
Australia
Release year
2001
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions