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Being Assertive
This title is part of the People Skills Series
Duration: 17 minutes
USD $495.00
Being Assertive
Synopsis

Learn the difference between being aggressive, non-assertive and assertive.

• Discover effective ways to handle an angry customer, an unreasonable boss, a pushy salesperson, a bullying workmate or an unfair partner.

• Minimise stress, get results and feel good about yourself.

Key Learning Points

Distinction between three types of communication: being aggressive, being non-assertive and being assertive.

Learning Outcomes

1. Be able to describe the difference between being aggressive, non-assertive and assertive
2. Have practised being assertive in a role-play and received constructive feedback
3. Have identified three specific behaviours they need to change to become more assertive in their workplace

Package Description

DVD with PDF workbook on disc.

Recommended Audiences
  • All staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
STOCK CODE
PSKILLS15
ISBN
9781875645398
Published
Melbourne
Filming location
Australia
Release year
1993
Remastered year
2007
Copyright owner
ClickView
Publisher
Seven Dimensions