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Effective Listening
This title is part of the People Skills Series
Duration: 11 minutes
USD $495.00
Effective Listening
Synopsis
Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen for the common thread and explore feelings.
Key Learning Points
Five traps to effective listening: 1. Giving a mixed message 2. Going down the wrong path 3. Misunderstanding 4. Overload 5. Discomfort with feelings
Learning Outcomes
1. Be able to describe the five traps to effective listening 2. Be able to describe the five key skills to effective listening 3. Be able to demonstrate effectively the five key skills of effective listening in a role play
Package Description
DVD with PDF workbook on disc.
Recommended Audiences
  • All staff
  • Managers
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
STOCK CODE
PSKILLS10
ISBN
9781875645350
Published
Melbourne
Filming location
Australia
Release year
1993
Remastered year
2007
Copyright owner
ClickView
Publisher
Seven Dimensions