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Video  Finder
Communicating Clearly
This title is part of the Hotlines Series
Duration: 14 minutes
USD $275.00
Communicating Clearly
Synopsis
Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding.
Key Learning Points
  • Listen carefully to identify needs
  • Question to clarify and check
  • Give information clearly
  • Explain methodically
  • Ensure information is understood
Package Description
DVD with 8 page section in workbook including quizzes and to-dos.
Recommended Audiences
  • Service Staff
  • Telephone Staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
STOCK CODE
HL04
ISBN
9780980353259
Published
Melbourne
Filming location
Australia
Release year
2000
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions