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CALL CENTERS/CENTERS: List of resources
Title & Format Price Description
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Switch On - Service
from the series: Switch On Series
AUD $275.00 SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide service...
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Switch On Series
AUD $935.00 The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
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Getting Motivated
AUD $275.00 An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mind...
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02: Communicate Effectively
AUD $275.00 Project positively, listen and respect others and be clear and engaging. ...
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Enhancing Service
AUD $275.00 Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ...
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Ethical Behaviour
from the series: Q&A Series
AUD $275.00 What is ethical behaviour and does it really matter in today's workplace? Can unethical behaviour actually affect the p...
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Passion for Service Excellence
AUD $495.00 See the difference when people want to provide exceptional service: Be passionate about your work Make a posi...
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Hotlines Series
AUD $1,980.00 Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It i...
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Managing Call Centre Staff
AUD $275.00 This video describes the latest research on staff turnover and the special characteristics of call center staff. L...
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