10 Point Checklist for Briefing a Consultant
This title is part of the
Take Away Training Series
Synopsis
Get the most out of consultants by following a simple, yet powerful briefing checklist.
Key Learning Points
1. Don't believe the hype
- Obtain names, contact details of previous clients
- Check references to see how consultant has delivered similar program
2. Be clear about outcomes
- Be specific about what you want to achieve
- A meaningful business problem
3. Separate outcomes from solutions
- Focus on the actual problem to be solved - avoid "we want you to do..."
- Access internal information - confidentially
4. Off the shelf or tailored?
- Ask the question
- If tailor-made - who owns the solution?
5. Negotiate time and cost
- Clarify key timelines, milestones
- Payment by time spent or result delivered?
- 'Hidden' costs
- Requirement for internal resources
6. Clarify all roles
- Who is the consultant, who is the client
- What do you expect from each other?
- Approval procedures
7. Ensure understanding of corporate culture
- Brief them on corporate values, political structures, key current issues in the organisation
- The way we do things here
- Helps consultant avoid generating resistance
8. Anticipate problems
- Consultant's five most likely problems
- Have written contingency plans
- Costs
9. Agree on reporting procedures
- Who, when, how, on what?
- Determine two-way feedback
- Be up-front
10. Follow-up available
- Accessibility once job complete
- Problems - whose fault?
- Negotiate fee arrangements regarding follow-up in advance
Characteristics of a good consultant:
- In and out fast
- Focused on results
- Wants to save client's money
- Encourages client independence
- Professionalism and integrity
Package Description
DVD
Recommended Audiences
- Managers
Distributed in the following format(s)
- DVD
Available in the following language(s)
- English
Media Type
Video Recording
Presentation Style
- Interview
STOCK CODE
TAT55
ISBN
9781925287769
Published
Melbourne
Filming location
Australia
Release year
2001
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions