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Managing Crises
Duration: 10 Minutes
Synopsis

Marcus accidentally donates $1million and the team must fight to keep their jobs.

Crises are a way of life at Cutting Edge; Tammy observes that new ones are always just around the corner. Casey gets locked in the toilet, Steve is hit in the eye by a champagne cork at a company function, and a safety drill goes terribly wrong. Serena experiences an anaphylactic reaction at a staff dinner, triggered by Sanjays peanut hummus. Marcus unleashes an office financial crisis when he mistakenly donates a million dollars to the G.U.I.L.T initiative. The key to handling any crisis lies in the 3Cs: Calmly, Carefully, Collect.

Key Learning Points

"Remaining calm and focused will help you manage any crisis."

MANAGE CRISES EFFECTIVELY

Don’t waste time
INSTEAD: Save people, establish facts

Don’t act without understanding
INSTEAD: Calmly explore extent of problem

Don’t avoid or pretend
INSTEAD: Communicate and respond

Don’t exaggerate or blame
INSTEAD: Brainstorm solutions and move forward

Recommended Audiences
  • All staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Comedy
  • Drama
STOCK CODE
CEC65
ISBN
9781925176865
Published
Melbourne, Australia
Filming location
Los Angeles, USA
Release year
2016
Copyright owner
Seven Dimensions
Publisher
Seven Dimensions